HIPAA Compliance with Zoom (Telehealth Video)

Zoom can be HIPAA-compliant, but you need the right version and setup. Here's how.

Zoom is popular for telehealth, but regular Zoom is NOT HIPAA-compliant. You need Zoom Healthcare with a Business Associate Agreement (BAA). Here's everything you need to know.

Zoom HIPAA Compliance Basics

Two versions of Zoom:

1. Regular Zoom: NOT HIPAA-compliant
2. Zoom Healthcare: HIPAA-compliant (with BAA)

The problem: Most practices use regular Zoom and think they're compliant. They're not.

Zoom Healthcare Requirements

1. Subscribe to Zoom Healthcare

What you need:

• Zoom Healthcare plan (not regular Zoom)
• Business Associate Agreement (BAA) with Zoom
• Proper security configuration

Cost: $200/month per license (varies by plan)

Regular Zoom cost: $15-20/month per license

Difference: Zoom Healthcare includes BAA and HIPAA-compliant features

2. Sign Business Associate Agreement (BAA)

Required:

• BAA with Zoom (included with Zoom Healthcare)
• BAA must be signed before using Zoom for telehealth
• Keep BAA on file

Most practices fail: Using Zoom without BAA or using regular Zoom

3. Configure Security Settings

Required settings:

• End-to-end encryption enabled
• Waiting room enabled
• Password protection enabled
• Recording controls (if recording)
• Access controls

Most practices fail: Not configuring security settings properly

4. Train Staff

Required:

• Training on Zoom Healthcare usage
• Training on security settings
• Training on patient privacy
• Training records maintained

Most practices fail: Not training staff on secure Zoom usage

Regular Zoom vs Zoom Healthcare

Regular Zoom:

• ❌ NOT HIPAA-compliant
• ❌ No BAA available
• ❌ Not designed for healthcare
• ✅ Lower cost ($15-20/month)

Zoom Healthcare:

• ✅ HIPAA-compliant (with BAA)
• ✅ BAA included
• ✅ Designed for healthcare
• ✅ Additional security features
• ❌ Higher cost ($200/month)

HIPAA Compliance Checklist for Zoom

1. Subscribe to Zoom Healthcare

• Sign up for Zoom Healthcare plan
• Verify BAA is included
• Get BAA signed

2. Configure Security Settings

• Enable end-to-end encryption
• Enable waiting room
• Enable password protection
• Configure recording controls
• Set access controls

3. Get Patient Consent

• Create telehealth consent form
• Explain Zoom usage to patients
• Get written consent
• Document consent

4. Train Staff

• Initial Zoom Healthcare training
• Security settings training
• Patient privacy training
• Document all training

5. Document Everything

• BAA on file
• Security configuration documented
• Training records maintained
• Patient consent documented

Common HIPAA Violations with Zoom

Based on OCR enforcement data:

1. Using regular Zoom (78% of violations)

   • Not using Zoom Healthcare
   • No BAA available
   • Violates HIPAA

2. Missing BAA (72% of violations)

   • Using Zoom Healthcare without signed BAA
   • BAA not on file

3. Inadequate security (68% of violations)

   • Not enabling encryption
   • Not using waiting room
   • Not using password protection

4. Missing patient consent (61% of violations)

   • No written consent for telehealth
   • No explanation of Zoom usage

How to Get Compliant

Step 1: Subscribe to Zoom Healthcare

• Sign up for Zoom Healthcare plan
• Verify BAA is included
• Get BAA signed

Step 2: Configure Security

• Enable end-to-end encryption
• Enable waiting room
• Enable password protection
• Configure recording controls

Step 3: Get Patient Consent

• Create telehealth consent form
• Explain Zoom usage
• Get written consent
• Document consent

Step 4: Train Staff

• Initial Zoom Healthcare training
• Security settings training
• Patient privacy training
• Document all training

Step 5: Document Everything

• BAA on file
• Security configuration documented
• Training records maintained
• Patient consent documented

HIPAA Hub for Zoom Compliance

What you get:

• ✅ BAA template for Zoom Healthcare
• ✅ Telehealth consent form template
• ✅ Security configuration guide
• ✅ Staff training modules
• ✅ Documentation organization
• ✅ $499/year

Value: Complete Zoom compliance support without hiring a consultant.

Get Your Zoom HIPAA Compliance Guide

Download the complete guide for HIPAA compliance with Zoom:

Related Resources

• HIPAA Requirements for Telehealth
• HIPAA Compliance for Telehealth Startups
• Complete HIPAA Compliance Guide

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This guide is based on OCR enforcement data and HIPAA regulations. For personalized compliance guidance, consider using HIPAA Hub.